FAQ

DO YOU HAVE REFERENCES?

Some of the best references you can ask for are very easily located on the web. Check out our A+ rating with the Better Business Bureau. If you are also a member of Angie’s list you can see our ‘A’ rating and read the member reviews of our work. Finally, ask about us with your local pool store or pool service. Most of the local area pool stores and service companies have been happily handing out our cards and referring their customers to us for years because they know their leak will be found and fixed.

WHY SHOULD WE CHOOSE YOUR COMPANY?

We find Leaks, We Fix Leaks, That’s All We Do! There are many other companies who claim to know Pool Leak detection. However, read a little further in their ads and you will see that what they really do are decks, resurfacing, equipment repairs, pavers, slab leaks etc. These companies usually have only the most basic knowledge of what causes pool leaks and how to find and fix them properly. We frequently go to pools that other companies have looked at two or three times before us and end up finding and fixing the problem. All of our technicians are provided with the most up to date equipment needed to find any pool leak. We are even equipped with specialized nitrogen and helium leak detection equipment to pinpoint difficult to find leaks in plumbing lines.

WHAT KIND OF GUARANTEE DO YOU OFFER?

Provided the pool is in normal condition (no major structural or beam cracks or severely separating surface) we give a 35 day guarantee from the date of the initial test. (Note on Vinyl Liners: we only guarantee our original patches to the liner, not any new holes after our initial leak test.)

WHAT IS NORMAL EVAPORATION FOR A SWIMMING POOL?

The answer depends on the pool and time of year. The basic answer we give in the Cape Coral and surrounding area is to allow 1/8” to ¼” a day at most for normal evaporation. This will change though depending on water and air temperature and humidity. In the spring when we have warmer pools and cold nights we see even higher evaporation rates. In the summer when the humidity is high there is less evaporation. A pool with a lot of water running water features such as a spa spill-over, waterfall, or fountains will also evaporate more because of the additional water exposed to the air. The best way to determine if your pool is leaking is to do the bucket test described on the “How Do I Know If have a Swimming Pool Leak?” page.

WHAT IS INCLUDED IN YOUR LEAK TEST?

We use special electronic audio leak detection equipment to check your entire pool including all suction and pressure lines, skimmer, main drains, and lights. We also perform a full surface inspection and finally check your plumbing lines to determine if there are any breaks. If needed, we will pressurize any lines at no additional charge to pinpoint any areas with a break or breaks. The majority of leaks are something that we can patch or seal while we are there the first time. If that is the case the repair is included in the up-front leak detection price we quoted. If there is a problem with a line or any other major repair is needed we mark the area and give a written quote to do the work with a $100 discount because you had the leak test with us.

DO I NEED TO DO ANYTHING TO THE POOL BEFORE THE TEST?

Two simple things; first we ask that the pool and/or spa are clean and clear on the day of the test. Our technicians often have to dive the pool to check main drains and lights and need to be able to see clearly at all areas of the pool. We also ask that the water is filled to the normal operating level before we arrive (usually half way up the tile or half way up the skimmer mouth).

DO I NEED TO BE HOME FOR THE LEAK TEST?

You do not need to wait at home for the leak test. The technician will contact you between 7:30 and 8:00 AM the day of your scheduled test to let you know approximately what time they will be there and to get any additional details on your pool. If you are not going to be home you can either leave a check or give us a Visa, MasterCard, or Discover credit card number to have on file. The technician will call you after they are finished to let you know the results of your leak test and what work was done.